Whilst in the grocery store this week, I observed two grocery store employees standing outside the store, in their corporate uniform, smoking near the entrance of the store. Fine examples of brand ambassadors don't you think? It got me thinking that organisations spend millions of pounds annually promoting and managing their brand image and influencing… Continue reading Are your employees brand ambassadors or brand saboteurs?
I was recently intrigued to overhear a manager advise another colleague that they should send their “difficult” employees to HR instead of trying to give the employee feedback themselves. Apparently that way the line manager believed he would not be seen as the “bad cop” and after all, in his opinion, that is what the… Continue reading Having fierce discussions with employees
Over the last couple of months, I have been coaching an exceptionally talented individual who believes that she wants a change in career. But as our coaching sessions have progressed, it has become clear that it may not necessarily be a career change she needs but a line manager change. Line management responsibilities should come… Continue reading Employees don’t leave organisations, they leave managers.