In an age of texts and emails, speaking on the phone can feel overwhelming to many employees —but what if it’s a key part of the job?
Studies show 90% of Gen Z prefer digital communication over calls, with 75% feeling anxious about making them (BankMyCell, 2023).
Phone phobia is real, but with the right support, employees can gain confidence.
How to Help:
☎️Talk to them – Is it discomfort or a real phobia? Understanding the root is key.
📞 Provide training – Role-playing, scripts, and internal calls can build confidence.
🛟 Ease them in – Start with low-pressure conversations before customer calls.
💌 Explore alternatives – Can chat, email, or video calls achieve the same result?
❤️ Offer support – If anxiety is severe, refer to your EAP or occupational health resources.
But if phone calls are a non-negotiable part of the job, an honest discussion is needed—can the employee adapt, or is this role not the right fit?
How have you handled this challenge in your workplace? 🤔